In a regional market, with fierce competition, we have to “earn it” every day. I have always said that your brand is what your guests say it is, not what you tell them it is. We are reevaluating how we want to spend our precious time, so we as employers have to understand and support these changing values in the workplace. The pandemic has changed the way we view our lives and the world. I assume the historic rise in quitting also seems to be about more than all of this. There are many theories about generous government benefits, stagnant pay, uncertainty of businesses, the reshuffling of the population to different locations and industries, the fear of the virus, and employers’ lack of support or indifference to mental health concerns. I never would have predicted the “Big Quit.” The changes in workforce sentiment are staggering, with over 4 million workers quitting their jobs each month for the previous four months in a row. What’s been the biggest surprise to you in 2021?
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